I have a similar, albeit opposite, problem from Steph3n...I'm not getting miles from qualified purchases, promotions, etc. I've had to send 3 separate incidents to OnePass over the last 6 months. One has been resolved, one is pending, and the other is MIA at this point. All miles have to do with partner/credit card purchases. Any help, other than continuing to work with Customer Service (who has been very, very nice)?