Originally Posted by
Gardyloo
The AA RTW desk will just set up and kosher the itin; you then contact the local office -SIN or HKG - with the PNR locater and have them queue the reservation to the AA rates department, who will perform their black arts and send the price back to the selling office.
I've always had the ATW desk queue the PNR to tariffs - they'd simply ask where I intend to purchase the ticket and remark in the PNR accordingly, and the rates desk (usually Dublin) will price the itinerary at the price of the selling office. Much easier to resolve potential pricing errors with the ATW desk than the local station IME, particularly if language barriers are involved with the foreign location (should be fine in SIN/HKG). The price quote will only be valid for 7 days so best to call ATW desk to repeat the process if you're ticketing more than 7 days after your PNR last got priced.