Originally Posted by
United737522
I am glad things worked out and even more for you.
However, that agent should be reprimanded severely. Rebooking into C on AF because of a wx cancellation is unacceptable when you are on a coach ticket. Talk about hurting UAs cash position.... That move was not cheap. I imagine that kind of courtesy wouldn't ever be extended to GS, let alone a 1P.
Actually, look at it this way: He had a fantastic experience on United, one he'll be telling to his friends and family. Next time he flies, he'll most probably choose United again. Next time a family or friend asks him for advice on which airline to take, he'll probably recommend United. Now, are you saying that it wasn't worth a single ticket for that much good will and PR?