Originally Posted by
davewaugh
As ab aside, I recently got a 10k miles "service recovery" because of a very serious mistake made by the USA EC call centre with a booking change (they left me stranded in the USA for five days!) so I'm wondering if I was short changed if a broken AVOD is worth 10k miles

Don't think you got short changed... believe it's the authorisation cap on CSRs. Think they probably just worked out nothing smaller would be noticeable on my miles balance.