Avis Chairman's Club: Managers Dont Know?!
I've made 3 reservations around town over the last 2 weeks or so.
One place understood the CHM routine and gave me the choice of whatever I wanted. Outstanding service and support.
I just called one place to make sure everything was set for tomorrow and that they had received the notes section of my reservation. I got called 'bro' a lot and was informed that I would be receiving either a Pontiac G6 or Sebring. I asked if the manager was around, and the person informed me that he was the manager of the location.
I asked if my Chairman's Status was confirmed for the reservation, to which I was seriously asked 'What's a Chairman?'... *slaps forehead*
Anyone have similar experience with off-airport locations not knowing what the CHM program is? All my airport reservations have been stellar, but off-airport is definitely hit and miss.