Words can't express the anger I feel towards these employees.

I know every airline has their rotten apples but I do blame the airline and unions if they let these rotten employees continue working.

The saddest part is that these employees will w/o hesitation like cowards hide under the blanket of 9/11 security measures when confronted.

Guy Betsy, pls. do write the letter to UA. I would be very interested in watching how UA deals with this. Pls let me know if I can help in anyway.