Originally Posted by
scunnered
Would my upgrade not have been processed if I had not called?
Why do they not just process it when the seat becomes available?
Is ExpertFlyer not a guaranteed way to be aware of Z inventory?
I'm not sure how DL runs the sweep for those on a waitlist for Z seats.
In Jan we bought M tickets CVG-CDG-CVG for July - subsequently split into two records. A few weeks ago, I cleared the waitlist for the return, my partner still on the waitlist. This week, ExpertFlyer showed Z2 for the outbound while we were still on the waitlist. As mentioned previously here, I immediately called and we were cleared (I checked back and EF showed Z0 then as expected).
My theory is that Revenue Management released Z seats but the upgrade waitlist sweep is not immediate so they can be grabbed by someone not even on the waitlist.