I had booked two tickets from Bangalore to Kochi on the inagural day of Bangalore's new international airport( 24th May 2008). Departure time was given as 9.30 AM. I reached the airport at 8.30 and finished security check by 9.00.

Till 10.30 there were no annoncements about the flight and not even one Indigo staff was available. Atlast by 10.30 flight number got displayed and 2-3 staff came. initially the gate number was given as 4 and later they changed it as 3 and finally we went throguh gate number 6.

Forget every thing till now... we all got into the flight by 11.00 AM.
There were usual announcements ...Thanks for boarding air indigo... I am the cheif air hostess blah.. blah..blah..

We all were waiting and there was no sign of take off. All the other flights were operating without any issues. At 12.20 PM the @$$hole cheif pilot says the delay is due to some technical reasons.

At last flight took off at 12.50...

And here are the reasons (which came to know later from the staff)
1. We forgot to take the hardcopy of the permission to operate from the new airport.
2. We don't have ladder, so had to wait to get the ladder from Indian Airlines
3. As today is the first day of the new airport, we faced some other issues as well.

But what about other operators like KingFisher and Jet Airways etc.. all were on time..and they didn't forget anything..

It's not just about the time that we lost but about the reasons what they gave for the delay... Who the hell is accountable for that..? And when they are gonna learn to have a proper flight plan..?

Their website says that they were awarded “Best Low Fare Carrier in India for the year 2007”. But the best suited award for them will be the "Best Low Performance Carrier in India".

- Naison Garvasis Pekkattil
Mupliyam