Okay, so add another Starwood hotel to the list. And this time, I know for certain that the GM was notified personally about this a few weeks ago.

Same story as always: staff puts mugs and glassware in bathroom sink and blasts the hot water over everything for 4 minutes and then wipes dry with a facecloth. (The dead giveaway is that a sanitized, properly clean coffee mug does NOT still smell of coffee from the previous guest! Coffee mugs at the Sheraton Detriot Riverside still smell like coffee -- plus, you can see all of the cloth lint left behind from the facecloth!!! AARRRGGGHHHHH!!)

Flagrant violation of health code in every community in the U.S. These in-room items have, in no way, been sanitized for the next guest.

It's also worth noting that after this issue reared its head with some nasty press coming originally from the Sheraton ATL (among others), Starwood's head brass addressed this VERY ISSUE head on with a specific memo to every global GM making this non-negotiable detail exceedingly clear.

This issue has been addressed time and time and time again here and elsewhere. For me, this is one of the first things I check in any hotel. A hotel housekeeping staff that skimps on this is skimping on other items, for sure. In a proper system, the housekeeping dept has a standard system of rotating glassware and mugs that are used downstairs into their commercial washers -- usually by housemen using glass/mug trays on carts. It is also this person's job to supply each floor with appropriate quantities of new, washed glasses and mugs each morning. The housekeeping managers, or even the Executive Housekeeper him/herself should be keenly aware of any lapse in this day in/day out process. It's like delivering the mail. It must be done 100% every day without exception. If the gals cleaning rooms on the 8th floor never seem to need or use new glasses or mugs, then the system has broken down.

Anyway, enough ranting. This stuff MAJORLY ticks me off.