OP, If you find award availability elsewhere but can't book on .bomb, web support should be able to help you and waive the phone fee.
I'll assume that seatcounter was no joy as well, since it pulls data from .bomb.
Sometimes logging out of your account, closing your browser and relaunching everything can help, but I don't think this is one of those times. Not hard to try though.
Likely was just a temporary .bomb glitch, like we're all so used to
