So this afternoon I got off of my IAD-SFO flight and got an EasyUpdate that my SFO-LAX flight was cancelled, the second time in my last three flights on that route. I went to the RCC, hoping to have my favorite agent, but instead got an agent I hadn't dealt with before, a middle aged Asian guy (just a description, I have his name as well).

Here's approximately how our conversation went. I might have one or two things wrong since I didn't have a tape recorder, but it's pretty close, at least for the important parts.

Me: Hi, my SFO-LAX flight got cancelled, I'd like to rebook onto another one
Agent: Is LAX your final destination
Me: No, I'm continuing to SAN
Agent: Why don't you just fly straight there?
Me: Because I'm meeting a friend there
Agent: For 90 minutes?
Me: Yes, is there a problem with that?
Agent: Hmmph, United really doesn't like customers like you, we'll get rid of passengers like you soon. You're not good customers
Me: What do you mean?
Agent: All of these people breaking the system to earn more miles
Me: Um, I don't make the fare rules, United does. The fare rules allow four transfers each way, so you shouldn't be blaming me. CO, DL, and NW typically only allow one connection each way without a price increase, so maybe UA should match them and you shouldn't be telling me this.

We then discuss the options, and since the only option for my original routing was coach I decided to go SFO-SAN nonstop, since it had plenty of room up front.

Agent: So what about your friend in LA?
Me: I'm sure he'll be fine without me
Agent: Your name looks familiar, you're one of those people
Me: What do you mean?
Agent: There's only a couple of people that do the same stupid thing you do, and we know them around here.

(I didn't even think about telling him that there's plenty more than just a few).

I could go on and on, but this guy was extremely rude, nosy, and unhelpful considering that I spend $300 a year to join the RCC and get premium customer service as one of the benefits. I would usually just have said "none of your business" to begin with and asked for a supervisor if he kept up the garbage, but I decided not (for good reason).

That being said, next time he better watch out.