What we are trying to fix, mikey1003, or perhaps eliminate from FT, is the snarkiness with which newbies are often greeted when they first arrive and ask a so called "stupid" question.

A huge number of people who sign up for FT never post at all, or just make a few posts and then disappear forever.

We have a small window of opportunity to turn a sign-up into a regular poster and, I for one, firmly believe that a friendly voice may make the thing that makes the difference.

At least we can give it a go. If at the end of a year or so, our retention rate is unchanged or has, God forbid, declined, we can always cancel the program.