Originally Posted by
Reefdiver
Due to the amount of people they made us get a second room (which I can't argue with as policies are policies) But they charged 370EUR per room instead of the confirmed 220EUR...
Looks like you booked a room for single occupancy and then there were more of you than one. Hotel rates in Italy change based on the number of people in a room, usually with no more than three people allowed in one room.
If that's what happened, I can see why Starwood closed the file and is not taking this further