dgolds has hit a homerun is his/her assessment of the airlines and the quality ratings! As a current CO Gold, UA Premier Exec., and US Air Preferred, it's clear that the overall service of CO (in particular) but also US are much better than UA's. Also, CO's no miles expiration and basically, no cost, unlimited upgrades is worlds above UA. I would agree that the food on UA is a step above the others, although I have had some decent meals on US. UA baggage service is terrible in my view; CO's superb.

I will say that I continue to find UA's routes and timetables better than any other airline. And this isn't just because I fly out of DC (a UA hub). It may be nothing but luck, but even outside of DC I find UA flight times appealing. CO and US much less so.

I won't even comment on UA's mileage posting, statement and upgrade mailing, and web site problems - they are too numerous to mention. It is also interesting to point out that the reason UA went to the goofy baggage templates was to improve on-time performance. I don't believe I've seen UA at or near the top of that monthly chart even once since the templates went in. Clearly there are issues beyond the size and amount of luggage people were trying to carry on.

While I will continue to select my airlines/flights based primarily on price and convenience, meaning I will continue to fly UA at times, I will surely not be going out of my way to do so.