Touche, geo. I had a conversation recently with a friend who flies around 60k on USair. He, too, insists that things have improved dramatically since my USair days.

I just hope that UA is listening to these results and is prepared to defend their honor by improving SERVICE, both in the air and on the ground.

I had a conversation with my UA city ticket office ladies today, and rubbed Thai airways service in their faces. They claimed it was a "cultural thing." Yeah, like Thai has a culture of "customer service" and UA has a culture of "Can't you see that I'm too busy chatting with my gal-pal here to bring you that drink in a timely manner," or "sorry we cant get you that upgrade, we've just got too many FA's sitting up front to accomidate you."

Where's my valium when I need it!!!

[This message has been edited by Matt Wald (edited 04-20-99).]