Rudi would never plagerize (that's the word) he and all of us are very good at giving credit when we get information from articles or other people.
I'm curious to know who the University of Kansas talked to for this survey. A mix of flyers or frequent flyers or little old ladies who take U-S Airways from Kansas City to Saint Louis.
Not that I'm questioning this or any survey. Just the only survey I trust is the survey of myself and my closest friends!
And now U-S AIrways can start a new campaign: From USELESS to USEFUL!