Originally Posted by
LiorM
Maybe it's only me but in the past 4 flights last month I felt that
the service is not as it used to be>
1. I was flying F to LAX and the young girl in the check in told me to
go to a C counter and not F.
The lady at that counter wasn't "happy" when I asked her to escort me
through security. She called the manager and argued with her.
I left and did it by myself.
The male F/A on the flight was very good but the lady was very bad.
The male went to sleep and the lady started talking with the pilots and didn't open the curtain even once in 2 hours.
A family of 7 woke up and wanted breakfast. She didn't call for help
and it was a disaster...It took her more than an hour to serve them.
I ordered a car at the check in to take me to terminal 7.
I asked about it when we land and the woman at LAX said that I can walk.
It is only 15 min walk... :-) I was amazed by her answer.
2. I came back via EWR.
the lounge in the Marriott is a pain in the A***S
The First class section was full with 15 people although there are only 12 seats.
I have found out later that only 1 of them was on F with me. One woman
was in C and the rest were sitting in Y.
The service was better but the F/A did a lot of noise when we went to sleep.
The galley was a meeting room to many friends and I had to ask them to leave.
3. TLV to AMS was great in C with Israel Markovitz as F/A.
We had 3 F/A in C with a very good service.
I came back one day later and we had only one old lady F/A.
She was very bad. Even AirFrance F/A are nicer then her.
There are too many things to tell about her but my broken English
can not express it :-)
4 TLV to SXF was bad again with only one F/A in C
5 TLV to BRU was very good with 2 F/A in C
I think that Elal are putting some none qualified F/A in F and in C from
time to time. Or maybe they are saving and have less F/A on a flight.
I have decided to fly tonight in C and also next month in C (To NY )
Am I the only one feeling it or do I expect too much?
Lior M
Dear Lior,
We view very seriously the claims raised in your post, and would like to assure you that we invest a lot of efforts training all of our ground and air crews in order to maintain the quality of the services we offer to our passengers. We would appreciate if you could turn to the VIP service center and provide them with all the relevant details that will allow us to conduct a thorough inquiry of the incident.
Best regards
EL AL Rep.