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Old May 19, 2008 | 9:34 am
  #90  
Tagent
 
Join Date: Jan 2008
Programs: LY Matmid - CO, AA , Starwood, Amex
Posts: 45
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Originally Posted by ebzed
Very strange... half flights... or flights are not recognized...

I even arrived to the airport and the told my my FF is not updated in the
order althought its written in the e-ticket... go figure...

My agent told me that (as you said yosithezet) there is a linking issue
and now the FF appears in another place, and since 2 systems still
work this is why there is a mess.

Its a big mess, Lucky they upgraded only the back-office...
If they would upgrade the computers on the planes.... Oh Vey Zmir!


8-)
This has caused a nightmare for me as well-
LY didn't advise the agent about the matmid number entry change
In the past you put in 6 ot seven digits with TL (or SL GL PL) and no problems
Amadeus only recognizes 6 digits and you can't put in with TL before-
With the system changeover all Matmids were not recognized if they weren't in the 6 digit format-
I had to take number out and put it in the right way
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