I have rented about 30 times from YYZ. Recently taking my business to Hertz, as National has been TERRIBLE. The past 4-6 rentals I have been DOWNGRADED, as they are out of cars! Last time I was told a mazda 3 was a PREMIUM!!! I have spoken with the location manager, and he assures me things will "get better", but I havent seen it, and will only rent Hertz from now on.

NO EA at the int. terminal. NO UPGRADES! If you rent a fullsize, you MIGHT get a fullsize!