I'm not sure that this is what the OP had in mind. Last summer I booked a tour of the Stans with Geographic Expeditions. Very pricey. I had originally tried to book with a local company (generally my preference), but it fell through and I was left at the last minute trying to find someone who could put a tour together for me.

I was unhappy at the food in one country--very cheap (and this trip was not cheap) and I got very sick. I got several phone calls from the woman who had arranged the trip (from San Francisco) making sure that the food was OK and that I was getting better. I have never had a tour company call me to make sure everything was going well. (I had emailed my concerns to her)