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Thread: The Emergency Exit Row
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Old May 15, 2008 | 5:06 am
  #9  
articos
 
Join Date: Jan 2007
Posts: 268
Originally Posted by bcrdukes
Quick update, folks. I received a response from VX Guest Services and here is their response verbatim:



Well, it looks like VX wins this battle. I'm satisfied with just an apology however, I do stand corrected in the fact that row 9 is not a premium seat but instead, simply an emergency exit row. There are other details I'm leaving out but again, I don't want to be super anal about it so I'm going to let bygones be bygones. Oh well! I finally got my flight confirmation from LAX to SFO this Tuesday. Anybody in town down for a drink or a bite?

Edit: Oh, and by the way...



Row 9 was originally counted as a premium seat. And either policies have been changed, or this customer rep is misinformed, I think. For the money and aggravation, not worth fighting, but for the principle, I'm a bit chuffed at that response, quite honestly. They should have refunded you the premium seat fee, regardless.
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