FlyerTalk Forums - View Single Post - MPC hotline - in queue for 95 minutes !
Thread: MPC hotline - in queue for 95 minutes !
View Single Post
Old May 13, 2008 | 7:57 pm
  #47  
mosburger
 
Join Date: Oct 2004
Location: Asia/Europe
Programs: CX, OZ, MU (+AY, DL), Shangri-La, Hilton
Posts: 7,233
Originally Posted by cxfan1960
Does CX really outsource the MPC calling centre? This is the core part of the CX service. The agents can decide on special situations and have to communicate with different CX departments. They also need to have very good knowledge of CX policies and have access to privileged information.
What surprises me is the CX call centre inability to do much about KA seating and other KA related issues. Is that a completely separate entity?
mosburger is offline  
Reply