I've all but given up on trying to get hold of them. Tried last night at 9:45pm and gave up when 10:45 rolled around and I was on the 100th cycle of "I can fly".
Question for the clever types: How do I book a redemption flight online using two members' airmile numbers? It keeps rejecting me on the grounds that I don't have enough miles, but I want to input two Asiamiles nos in there - one for each passenger.