Originally Posted by ConciergeMike

All of your points are also excellent ones that I would cite in my use of the OT system. Of course, me being a concierge, it changes my answer somewhat because:

-I can look at the list of restaurants and give my guests multiple options, all while keeping them in the conversation. All of the area OT clients have given my desk presentation copies of their menus, so I can have them in front of the guest's face.

-The rewards are nice, but they are secondary to having a tool that makes the job easier and making for more satisfied guests. Plus, the Concierge version of OT searches faster and has certain roadblocks removed that are in the consumer version.