Originally Posted by
bpratt
The convenience of being able to easily check a bunch of different restaurants all at once, and choose which one has a time that works for me, is a huge win vs. calling each one separately on the phone. Of course, that mostly matters when you eat at places/times when walk-ins have serious waits ahead of them.
How many of you out there are in the same boat vs. how many of you use OpenTable mainly because it offers rewards?
Bob
All of your points are also excellent ones that I would cite in my use of the OT system. Of course, me being a concierge, it changes my answer somewhat because:
-I can look at the list of restaurants and give my guests multiple options, all while keeping them in the conversation. All of the area OT clients have given my desk presentation copies of their menus, so I can have them in front of the guest's face.
-The rewards are nice, but they are secondary to having a tool that makes the job easier and making for more satisfied guests. Plus, the Concierge version of OT searches faster and has certain roadblocks removed that are in the consumer version.