Originally Posted by
WBrinegar
I'll say. By the end of the evening I was furious with CO. My wife who travels with me and knows that I usually get what I want was in tears in the P Club just wanting to go home...
So.. after a conversation with the P Club Manager - where I explained in nice terms that I would appreciate her assistance - as I know the service levels that should be expected - came out and turfed off my wife with the statement that "Your husband expects that he should get special treatment because he is a P Club member and flys alot with CO." which was not the intention - but was appealing to her to help with the service level which should be expected. The P Club manager didn't even look into her record.
Lousy service is an understatement... The letter to Customer Service will go out...
I trust you got the rude PC Manager's name and will be filing a complaint in that regard, as well? From hearing what you've said, the level of service your wife received on this trip was completely unacceptable. Please let us know what sort of response you get back from CO. Also, though common sense generally indicates it, the keys to a good compensation letter are:
1. Brevity (outlining the
relevant facts succinctly and in a straightforward fashion)
2. Politeness (I suspect the angry diatribes just get shredded, or passed around for a laugh)
3. (Optional) - Suggest a reasonable response by CO (compensation or otherwise) that would best address your concerns.