I'll say. By the end of the evening I was furious with CO. My wife who travels with me and knows that I usually get what I want was in tears in the P Club just wanting to go home...

So.. after a conversation with the P Club Manager - where I explained in nice terms that I would appreciate her assistance - as I know the service levels that should be expected - came out and turfed off my wife with the statement that "Your husband expects that he should get special treatment because he is a P Club member and flys alot with CO." which was not the intention - but was appealing to her to help with the service level which should be expected. The P Club manager didn't even look into her record.

Lousy service is an understatement... The letter to Customer Service will go out...