For the past 5 years I spend Thanksgiving weekend in Singapore and usually stay at this hotel. I am SPG Plat and always get an upgarade to either a suit or very nice room with courtyard-type view. I have not been upgraded to the Tower. The personal services I receive are great. In addition, I get a small bottle of wine and tropical fruit basket on arrival and daily fruit basket throughout my stay. They also offer late checkout but you have to let them know if you are staying past 4:00 p.m.