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Old May 10, 2008 | 4:21 pm
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oneofthosepeopleyouloveto hate
 
Join Date: Jan 2008
Programs: I work for the TSA
Posts: 848
Black Diamond: off to a rough start?

Doesn't seem to be going well at my airport.

For one, we've diverted screeners to direct PAX entering the stanchions (ahead of the ticket readers), so we have fewer screeners actually screening.

I'm not sure if these 'directors' have been unsuccessful in explaining the program to PAX, or if PAX simply go astray after passing the ticket readers, but we're getting a mishmash of passengers through the Black Diamond lanes. Some of our 'experts' are still in strollers, if you get my drift.

Previously, many business travelers used to become visibly annoyed when stuck behind the Kettle types, but their rage probably was tempered by the recognition that it was nobody's fault. Now, the hostility seems to have ratcheted up several notches, and even the TSOs are becoming susceptible to it. Overheard one yesterday snapping at a passenger -- "You're in the expert line, so start acting like one!" Ouch.

We're expected to pump 5,000 PAX through our checkpoints in a four-hour period Monday morning. I have a feeling it's going to be interesting ... (yikes!).

Last edited by oneofthosepeopleyouloveto hate; May 10, 2008 at 6:40 pm Reason: typo
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