Many thanks, this news is most welcome; it should put to rest one or two myths flying around, but more importantly it should provide a solid base for our future dealings with airlines that see this issue differently, at least at the agent level.


Does this really help. Over the years I have had numerous airlines refuse to reissue tickets where the rules state that any member of the alliance is obliged to reissue the ticket. This equally applies to Star Alliance. Lan and BA are the worst culprits within OW. LAN often refuse to obey the rules. Several times in Santiago I have had to visit to Qantas to resolve a basic issue. I recently rang BA's RTW no in the US to be told that the fares desk will not facilitate the reissue of any One World ticket which was not originally issued by BA.

Unfortunately it's often their way or the highway and there is no recourse for the customer. Great tickets but very poor customer support.