A P.S. before moving ...
As a former 16-year journalist myself, I can vouch for the validity of Karen's approach on this. Sure, reporters start out with some idea of the story they're after. But a good reporter -- and I think Karen has demonstrated this in her reply to
Efrem -- will certainly revise the thesis of the story if evidence warrants it.
Let's give her some credit (unless she proves uncreditworthy

) if not some good, solid input.
Hey folks, we're always kvetching that "the media" (how I *hate* that expression) is always getting it wrong. Let's prove the obverse ... ess
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by karenhey:
At this point, I am trying to find out IF such problems are prevalent. I certainly know of many who have had good experiences. Although the story is just in the early stages, so may be evolving, the plan is to talk about how miles programs are/may be changing, and among other things different options for redeeming all those miles that are out there. Thanks.</font>