Thank you Scott, but this tells me that the issue I'm having is not the one you describe, because my miles have not posted in the balance or the activity section. I did send in receipts with a missing mileage form, and coincidentally got an OPSC email this morning. While I do take at face value your earlier explanation about risk and returns, I'm starting to think six months and change is a wee bit on the ludicrous side, especially when I make absolutely certain that I use the CO.com clickthru.