FlyerTalk Forums - View Single Post - Westin Reston Heights, VA [Master Thread]
Old May 7, 2008 | 11:26 am
  #20  
kokonutz
A FlyerTalk Posting Legend
20 Nights
50 Countries Visited
5M
Conversation Starter
 
Join Date: May 1998
Location: Digital Nomad Wandering the Earth - Currently in KOH LANTA,THAILAND!
Posts: 61,882
A word of warning to those of you booking this hotel/rate (and I already have anther reservation there): Watch your SPG account closely.

I noticed that the stay and point credits appeared but that my 'nights to Gold/Platinum' counter did not go down. So I emailed the hotel and got this:


Thank you for your recent correspondence concerning your Starwood
Preferred Guest account. I welcome this opportunity to assist you.

Your stay at the The Westin Reston Heights on May 02, 2008 did not
receive room rate credits, therefore, it is not counted as a stay. The rate
plan under which you stayed appears to be a valid rate plan for stay
credits. In cases where the Starpoints or stay credits are less than you
had expected, we must have a complete copy of the hotel folio in order
to complete a full review of your detailed charges. Would you please
resend your documents and include a copy of your complete hotel folio so
we may assist you further and ensure you receive Starpoints and
credits for all eligible charges. I apologize for any inconvenience you may
have experienced as a result of this.


So now in order to get the stay to count I've got the PITA of digging up the folio and faxing it to customer service.
kokonutz is offline