FlyerTalk Forums - View Single Post - Sheraton Imperial Kuala Lumpur, Malaysia [Master Thread]
Old May 7, 2008 | 12:47 am
  #27  
werldporks
 
Join Date: Jul 2006
Location: Tokyo and anyplace cheaper
Programs: Delta Diamond. SPG Plat. Hyatt Diamond. Segafredo coffee stamp card, inContinental
Posts: 474
I stayed at this property earlier this week. 1 night. cash and points.
I requested a non-smoking room. but the reservation was changed - without my intervention - to a smoking room. I contacted the hotel about it. They were completely unhelpful. phoned SPG plat concierge , they told me that I need not worry as they could see that I'd been assigned a "club-level, non-smoking room"
checked-in at the hotel only to find myself assigned a smoking floor room.
The best effort that the front desk could come up with was that they'd thoroughly checked the room and that there was no residual tobacco odor.
Needless to say I'll not be staying there again.

This hotel has one, and only one, good thing about it. Its cheap.
Its blown away by both the Westin and the Le Meriden.
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