Originally Posted by
pacificboot
I was wondering can the CX website desk handle mileage upgrades/redepmtions? They are shorter waits for the CX website desk and they are a lot more knowledgeable about changing/using a ticket. They are really helpful.
I am afraid not. When calling the e-service hotline one of the recorded messages during menu selection was that redemption bookings need to be made through MPO.