Originally Posted by
directorguy_
How is the catering/booking within EK's control? For all we know, there could be a system malfunction and one agent could sell more seats than they should.
sorry, that's ridiculous. A "system malfunction" would be system-wide, not specific to one flight on one day. There are things like dynamic inventory management that at least oversee bookings and allocate seat inventory as needed. They overbooked the flight, they were aware that the flight was overbooked, and didn't handle it well as they could have.
A caterer could make a last-minute mistake and not fulfill the order.
Sounds like that's whathappened, and it looks like EK at least tried by procuring 40 more meals. But still, not having the flight catered is a big disappointment and unacceptable.