DJIceman - yes, perhaps I did not word my original post to reflect my actual thought process - which is more along the lines of " I don't understand why I cannot be told on the weekend whether a suite is available for the next weekend - and have to wait for a suite coordinator to return my phone call?"

Which has actually gotten worse as, although I left a message on Saturday, I have not yet received a call in return from the "suite coordinator." Perhaps the suite is booked, but still seems poor customer service; especially as I have 5 rooms booked at the hotel.

Or did have ....I cancelled them all and moved us to the hotel 70 miles away. Who had a manager who could give me an answer regarding availability, and so I did not have to wait for the "suite coordinator".