Originally Posted by
jwlowry
Hey, Scott.
Should these "missing miles" be reflected in the OP mileage balance? I am close to the amount of miles I need for an upgrade for my family and I and I can't tell if my hotel miles are credited to my account or if they are still outstanding. The OP representative was unable to tell me when I called as well.
Thanks as always.
FWIW, I keep detailed spreadsheets and the "missing miles" are correctly included in My Account Summary - Mileage Balance but not included on the One Pass Activity Since My Last Statement screen. Nothing prior to this was affected.