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Old May 4, 2008 | 6:29 am
  #5  
LeisureFirst
 
Join Date: May 2007
Location: London WC2/W1
Programs: BAEC Silver; Muccis du Monde des Peluches
Posts: 6,627
Originally Posted by Markie
The comparison was Travelex who went out of their way to find me enough Danish Kroner for the office in the BA lounge to do £400 for me.
The difference is that Travelex is actually a service people want in airports (which is why it is also even available in some lounges). Dixons and Dior are not.

I've also found that Travelex have a pretty good customer service ethos. They found time to call me on August 10 2006 when I had a currency order due for collection to find out what I wanted done with it - I don't suppose many other travel companies called all affected customers personally that day. They've also handled various other problems very smoothly.
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