My issue with this hotel was two-fold, although each are relatively minor and didn't merit my pursuing the matter further:

1. The hotel in-room "book" listed free printing from the business center from elites. As I was gold at the time, I went over to print out some rental car reservations we had made, and was charged for them.

2. The check in/out lines were exceptionally long...there should be an elite check-in line at this property.

In fairness to the hotel, I was upgraded to a partial ocean view room, and the room itself was quite nice with 2 balconies and a pseudo-suite layout. Hence why I was overall happy with my experience.