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Thread: Travel Voucher / Credit Online Cancellation, More than 1 Traveler?
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Old May 3, 2008 | 9:50 pm
  #12  
cfischer
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Originally Posted by ctownflyer
IME when you cancel a non-refundable ticket the value remains on the original PNR.

You must rebook travel by calling up CO and referencing that PNR. A change fee will then be collected and travel can only be for the originally ticketed passenger.

Any remaining funds will be issued as a CO.com ETC that can be used by anyone for up to 1 year and will retain all residual value until used up.
sounds about right, but you can rebook online by selecting new fligths for your old PNR with no flights.
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