I need a suite for a res next weekend. I didn't want to deal with the "possible upgrade" situation, so was prepared to pay the additional cost.

Except...there were no suites listed. Not sure if it meant they were sold out, or just did not have suites, I called the plat res line. Who told me I would have to call the hotel directly & speak to the "suite coordinator". (who of course does not work on the weekend)

Not really wanting to have to deal with this on Monday, I asked about another FS - which is about 70 miles away. Same thing - sorry, no res possible, please call Mon and speak to the "suite coordinator."

Is this normal?