Dear Mr. (Jerseyguy),

Thank you for contacting JetBlue Airways regarding the changes to our fee structure. We appreciate
the opportunity to respond to your comments.

We regret your disappointment in our newly revised fees and have forwarded your comments to our Director of Reservations for internal review. As the price of fuel rises, carriers are forced to increase revenues from different fees instead of simply raising fares to offset increased costs. If JetBlue doesn't capture some of this fee revenue, our profitability will suffer a loss and we will
not be able to remain a viable business in this competitive industry. The fees were revised only after careful consideration on the part of all JetBlue Leadership.

We do recognize that these increases may cause some of our customers to feel disappointment; however, we are striving to keep our fares as low as possible so that our customers may continue to choose JetBlue. In comparison studies, we have found our fees to be among the lowest in the
industry.

We value you as a JetBlue customer and hope you will afford us a future opportunity to welcome you
onboard.

Sincerely,

Jenny
Customer Commitment Crew
JetBlue Airways