Sorry for jumping in on this conversation late, but I just sent in a Speak Up before I read the forum. My message to JetBlue was fairly consistent with what most of you are saying:

- $100 is too high for a change fee and the highest among low fare carriers
- I may avoid booking flights if I think I may need to make a change, hurting revenue if I don't fly instead of booking a flight and then paying a nominal change fee like I've done in the past
- this is too dramatic a change from the customer-friendly policies of the past
- I support increasing revenue where there is additional value (e.g., EML), but not where it's purely penalizing the customer

Let's see what kind of response we get from Customer Commitment.

Bill