Originally Posted by
CCayley
So should I take it that you agree with PUCCI that the family of the man who was downgraded ought to be subject to criticism concerning what happened rather than treated as victims of a cold-blooded commercial decision (albeit no doubt a sensible one) made by British Airways? If so I'm afraid I attach a different meaning to "customer focussed" than you too.
Yes, I agree with PUCCI that his way of handling the issue was wrong. He should have raised it with the ground staff at the gate or the CSD, not to make another passenger feel uncomfortable. That passenger did not make the decision, BA did and in that case take it up with whoever made the decision. Two wrongs don't make a right - he felt he was wronged, why should he do this to somebody else who didn't make the decision.
And, as PUCCI also said, none of us know the exact details of how this happened, only those who were there at the time did. How do any of us know what class of ticket was bought?
However, the post to which you've responded was concerning manners and I notice you've chosen to ignore my comments re. this
