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Thread: Adios Easysabre
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Old Apr 20, 1999 | 7:35 am
  #7  
hillrider
FlyerTalk Evangelist
 
Join Date: Mar 1999
Posts: 12,097
Just got the same -- this is TERRIBLE, as all other sites are a total joke in comparison and are totally unreliable, especially on AA flights.

Every decision is REVERSIBLE, but we won't get it reversed by emailing some 20-year old guy sitting behind a computer.

Here's who we should be writing to:

Michael Durham
President & CEO
The SABRE Group Holdings
4255 Amon Carter Blvd.
Fort Worth, TX 76155

In addition, if you are Gold/Platinum/Executive Platinum, you should drop a line to American Airlines (they own 80+% of SABRE) highlighting, amongst other things, how influential easySABRE has been in making AA your preferred carrier. The address there is:

American Airlines
Executive Office
PO Box 619616, MD 2400
DFW Airport, TX 75261-9612

PLEASE, PLEASE, PLEASE take 5 minutes of your time to write one of the above. Some of the things that you might want to highlight some very important benefits MISSING from Travelocity:

* Ability to view choose flight classes, which enables us to reserve a fare other than the "lowest"
* Ability to pick connection point -- a necessity when doing travel to Europe or Asia/Pacific to avoid weird routing or to force it to choose an AA-based routing
* Ability to select "premium" seating on AA -- i.e. seats reserved for Gold/Platinum/Exec Platinum; Travelocity displays them as occupied even if they're not
* Ability to change seating on an existing reservation without having to call AA
* Ability to view schedules for any day -- not just TODAY -- so that we can plan
* Ability to see fares for specific departure and return date -- not just all fares for a specific departure date
* Speed, speed, and speed.

At least, a victory would be to have those issues fixed in Travelocity *before* they kill easySABRE!
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