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Old Apr 30, 2008 | 7:49 am
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SuperG1955
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Join Date: Jan 2008
Location: NYC, NJ, Long Island
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OP Mileage Posting Screwed up again?

Our OP accounts are screwed up once again. The following has happened to both of our OP Accounts.

Mrs SG and I flew on 4/23 - tickets were booked in Nov 2007.

Friday night (4/26) the Extra Mile Bonus run correctly picked up a 4/15 flight.

Sat night (4/27), 2 already posted and credited Rental Car Miles on my OP Account and 2 already posted and credited Booking Bonuses from each of our Accounts disappeared from the detailed activity disappeared from our records. The items no longer show on the 'One Pass Activity Since My Last Statement' screen and the Ending Balance on the screen was reduced by the already posted amounts that disappeared. The Mileage Balance on the 'My Account' screen

Mon (4/28) I called the OP Help Desk to find out about the 4/23 flights that had not posted and the CSR wasn't able to find the Locator Codes but was able to use the Ticket Numbers and said that she would credit the trips to out accounts. I asked if the Booking bonuses would also be added and she said that they would not since she couldn't do it but that it should happen automatically. While she would not speak about details she indicated that she was dealing with an unusually high number of mileage posting problems that day.

Tues (4/29) The 4/23 flights posted to our accounts sometime during the day, but not the Booking Bonuses.

We flew 4 segments yesterday which would normally post Thurs night - we'll wait and see.


Is anyone else encountering this problems again? Late or Non posting? Disappearing posted miles?

Last edited by SuperG1955; Apr 30, 2008 at 7:50 am Reason: spelling
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