Originally Posted by oyster

It's all well and good to suggest that most of the British public are of little interest to BA and that their potentially changing travel patterns matter little, but not everyone follows aviation news as closely as us here on FT. Indeed, even FTers have been asking lately ways to avoid using T5.

The basic fact remains that T5 was a farce, still is a farce and until BA meet all their pre-opening promises T5 will continue to be a farce. It doesn't need the media to suggest this - BA did it all of their own making.