The My Account problem has been going on too long now and I encourage everyone who is concerned to contact Alaska's Web Customer Care. The best way to do so is by email and this can be done by bringing up the My Account site (you won't be able to log on) and select "Contact Us." Or go to:
http://www.alaskaair.com/as/www2/hel...cts/HelpMP.asp
And select "Contact Customer Care."
Voice your dissatisfaction and express your frustrations. Believe me this will be heard and more effectively than a phone call!
What should have been done in the first place was to run both the old and new systems at the same time. This would have allowed them to get the "bugs" out without disrupting the total system! Someone was not thinking the transition through.
Alaska needs to act on solving this problem immediately or it may become a serious matter in the long run.