When I got to my room at the Westin Princeton, I phone the desk to ask if they had a shoeshine service. They told me they did. They said they'd send someone to pick up my shoes. I let them know that I needed the shoes back by 7am. Awhile later (hour or so), no one had come for my shoes. I called down and said I was leaving them outside the door and going to bed, and reiterated that I needed them by 7am.

7am arrives. Shoes have clearly been collected, but not returned. I phone for my shoes. Someone delivers them.

I look at my bill and see a line item along the lines of "Misc. Income" for $7. Turns out this was my shoeshine, complete with failed pickup and delivery. (Actual shoeshine quality was fine.)

They took the charge off of the bill, I think due to the poor service. I think, though, that it is odd to charge for this service. Isn't it usually standard, as at higher-end hotels (Ritz, Four Seasons, etc.). No mention of a charge was made either in the booklet that said shoeshine service or by phone.